Network Support Engineer (CCNA / CCNP / CCIE)

  • Job Type: Permanent
  • Location: UK - UK - London UK London
  • Date Posted: 1月 6, 2022

Pendy Hou

Senior Account Manager

0044 207758 4198

phou@firstpointgroup.com

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    Are you a Network Engineer that is able to undertake shift work on a competitive salary and package that is comprised of a competitive shift allowance and bonus? If you are looking for an opportunity within an exciting industry such as satellite communications then FPG have excellent career opportunities for Network Engineers within a 24/7 environment providing integral support to IP and/or core network. You do not need previous experience in satellite communications to be considered.

    You will be part of a talented team supporting exciting 5G and satellite projects whilst exceeding customer expectations. You are proactive, customer focused and have a good understanding of satellite / telecom 4G / LTE / 5G networks. If you are looking to work in a dynamic environment on projects that are revolutionizing telecom network then this may be the opportunity for you!

    *****Only candidates based in the UK can be considered as sponsorship cannot be provided at this time*****

    Responsibilities:
    • Join a team of highly skilled engineers covering 24/7 support
    • Provide technical expertise and guidance to customers throughout their journey, from Activation to Decommissioning
    • Shape the Customer Experience by delivering excellent post sales operational support, including but not limited to Service Activation, Case Management, and Incident Management.
    • Lead complex troubleshooting with Distribution Partners, relying on Principal Engineers and technical teams when appropriate
    • Ensure a fluid and constant communication flow with Distribution Partners during troubleshooting, while managing internal stakeholders
    • Enrich the knowledge Database capitalizing on operational feedbacks

    Requirements:
    • MS or equal in Telecommunications or Engineering
    • Deep understanding of telecommunications, IP and LTE
    • Extensive knowledge of transmission standards
    • Excellent communication skills
    • Previous experience in similar roles
    • 5+ years’ experience in live operational environment
    • Knowledge of the ITIL framework
    • Analytic mind, ability to work in a multitasking environment

    Bonus experience:
    • Experience with satellite communications standards
    • Network certification (CCNA, etc..)

    Location: London, UK. Shift work is required from all members of the team and out of hours on call may be required.