Level Three Cloud Consultant

  • Job Type: Contract
  • Location: Eastern Europe - Czech Republic - Prague Czech Republic Prague
  • Date Posted: 一月 20, 2020
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First Point Group is looking to hire Level Three Cloud Consultant for a leading Telecommunications provider for their teams in Warsaw, Poland and Prague, the Czech Republic specializing in Cloud Environments

Key Responsibilities:

  • Prepare user requirements, technical specifications, design specifications
  • Define strategy for installation, upgrade procedures and test plans
  • Develop an ongoing relationship with the customer, establish trust and become their advocate
  • Active role in Knowledge Base article creation, verification and publishing
  • Customer-facing during escalations/outages.
  • Troubleshooting issues such as VM and host performance
  • Coordinate and communicate with other groups to prioritize customer Technical issues
  • Offer technical support and coaching across the teams
  • Provide prompt and accurate feedback to Internal (Support/Field/Development) and external customers
  • Strong troubleshooting skills
  • Provide Guidance and Best Practice in researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
  • Perform system failure analysis and provide corrective actions
  • Take ownership of customer Technical issues reported and see problems through to resolution
  • Possess solid RCA (root cause analysis) skills
  • Suggests alternative technical solutions to meet client requirements more efficiently or/and unblock project deliveries
  • Tracks and identifies new opportunities to improve our methodology and training offerings
  • Assist in the creation of automated performance tests updates the customer management ticketing system with regular status updates and action plans
  • Provides customer resolution and adhere to SLAs

Skills And Knowledge as a Level Three Cloud Consultant:

  • Ideally 10+ Years? experience, 5+ years of Cloud Environment Experience
  • Certification in AWS or similar cloud environment (Google, Azure etc) and possibly VMWare
  • Hands-on experience of deploying virtualized instances into environments
  • Expertise in cloud environments (AWS, Google, OpenStack)
  • Elasticsearch, Kafka, Zabbix experience is an advantage
  • Experience in Openstack, Containers (Docker, Elastic Kubernetes Service etc) and Ansible
  • Scripting, Java, Python, Yaml, Perl etc
  • Bachelor’s degree in Engineering or related field, or equivalent experience